At iPacket, we know that trust and transparency are at the heart of every successful vehicle sale. That’s why our dealer partners rely on iPacket to provide their customers with a seamless, information-rich buying experience. But don’t just take our word for it—hear directly from dealers who use iPacket daily to enhance their sales process, engage customers, and drive results.

Mark Rodgers of Koons Ford Baltimore highlights how iPacket has become an indispensable tool in their dealership’s everyday operations:

“iPacket has been an amazing tool in our everyday process. The customer-facing visual gives our guest the full transparency of our vehicles’ history, as well as the opportunity for our sales reps to jump into real time when they are notified of an iPacket view.”

 

Transparency is one of the biggest differentiators for dealerships looking to earn customer trust. With iPacket, buyers get a complete view of a vehicle’s history, certifications, and records—all in one place. This level of openness not only builds confidence but also reduces friction in the sales process, allowing sales reps to engage with customers the moment they show interest.

Joshua Townes, also from Koons Ford Baltimore, underscores the power of iPacket’s real-time alerts and communication tools:

“For me, sending an iPacket is the first thing I do when presented with a lead. And every time I’m alerted that the iPacket has been viewed, I reach out to the customers, giving me the opportunity to talk to them while they’re viewing the iPacket.”

 

Instant notifications empower sales teams to act quickly, connecting with customers at the perfect moment—when they are actively reviewing a vehicle. This immediate interaction increases engagement, answers questions in real time, and helps push deals forward.

The ability to send multiple iPackets and track engagement directly translates into higher close rates. Townes attributes iPacket to helping him secure more deals each month:

“This tool allows me to close at least 8-10 deals a month, due to this great program!”

 

For dealerships looking to streamline their digital sales process and maximize conversion opportunities, iPacket offers a clear advantage. By keeping their dealership in front of customers with proactive engagement, sales teams are able to close more deals consistently.

Both Rodgers and Townes highlight the same key reasons why iPacket is a must-have for dealers:

• Customer transparency: Buyers feel confident with a clear and comprehensive view of the vehicle’s history.
• Real-time notifications: Sales reps can jump into action as soon as a lead engages with an iPacket.
• Higher closing rates: Direct customer engagement leads to more successful transactions.

As the automotive industry continues to evolve, leveraging technology like iPacket is no longer just an advantage—it’s a necessity. Dealerships that prioritize transparency and customer engagement are the ones that will continue to thrive.

Ready to see how iPacket can drive results for your dealership? Let’s talk!