Reducing Bottlenecks with iPacket Recon
Hear From One of Our Dealer Partners
From the Lot: How One Dealer Reduced Recon Bottlenecks
Every dealership wants to get vehicles frontline ready faster, but without visibility into the reconditioning process, delays can quickly pile up. One iPacket Recon customer, processing more than 300 pre-owned vehicles each month, found that improving visibility across their operation made all the difference.
“Simply put, the iPacket Recon tool has been a game-changer for us. With 300+ pre-owned units filtering through our shop each month, iPacket Recon has enabled us with superior insight and vision into our process, resulting in improved efficiency and team performance.”
— Curt Boykin
Faster Frontline Readiness
When every department can see where a vehicle is in the recon process, it’s easier to identify bottlenecks before they slow everything down. Instead of chasing updates or wondering what’s holding up a vehicle, managers have real-time visibility that helps keep inventory moving.
The result? More vehicles are available for sale sooner, creating more opportunities to turn inventory and serve customers.
Better Communication Across Teams
Recon doesn’t stop with the service department. Sales, vendors, detail, and management all play a role in getting vehicles ready for the lot.
Curt’s team uses iPacket Recon to track We Owes, sublets, and vendor work, ensuring everyone has the information they need without relying on phone calls, texts, or manual updates.
“We also use the system to track We Owes, sublets and even have our regular vendors connected, giving them automatic, detailed notifications when we need their services.”
— Curt Boykin
Built Around the Dealer
Beyond improving operations, Curt says what truly sets iPacket Recon apart is the flexibility and partnership behind the platform.
“I’ve used other recon tools in the past, but what has really set iPacket Recon apart for me is the detailed customization that’s possible, along with the training and support whenever we needed it. Your team set up quickly and is more responsive than any other vendor I’ve dealt with.”
— Curt Boykin
The Takeaway
Recon isn’t just about moving cars through the shop, it’s about creating a process that’s visible, accountable, and efficient. For this dealership, better visibility led to stronger communication, faster frontline readiness, and more inventory available to sell.
As dealerships prepare for the months ahead, it’s a reminder that sometimes the biggest improvements don’t come from working harder, they come from having the right tools to keep every department moving together.
About iPacket: From fixed ops and appraisal to sales and marketing, the expanding iPacket ecosystem delivers intelligent solutions for every department at your dealership. iPacket helps create smoother follow-up conversations with transparent, trust-building vehicle presentations. iPacket Value removes the guesswork from appraisal decisions with 100% OEM-verified competitive pricing data. iPacket OnTargeting keeps your inventory top-of-mind with highly targeted, low-funnel remarketing. And iPacket Recon accelerates pre-owned operations through intuitive workflow management software tailored to your team’s reconditioning process.
For Marketing Inquiries:
Taryn Young, Chief Marketing Officer
